Orders are packed and handed over to the shipping company within one business day of payment approval. The estimated delivery time is 3 to 7 business days, excluding Fridays, Saturdays, holiday eves, and holidays.

We ship to any address within the State of Israel:

• Free shipping: on orders over ₪195.
• Home delivery (by courier): ₪32.
• Delivery to a pickup / distribution point: ₪19.

Shipping fees are displayed at checkout, before payment is confirmed.

Once your order is handed over for shipping, you will receive an email with a tracking number and a link to track the shipment with the shipping company.

You can also check your order status at any time on the "Track Order" page of the Website.

• Delivery is made to the address entered in the order. The customer is responsible for providing an accurate address and a reachable phone number; a shipment returned due to incorrect details may incur a re-shipping fee.
• The Company is not responsible for delays caused by the shipping company, weather, strikes, the security situation, or any other cause beyond its control.

You may cancel the transaction from the date it was made until 14 days from the date you received the product or the document setting out the transaction details — whichever is later.

• The product must be returned intact, unused, and in its original packaging.
• When a transaction is cancelled, the full amount paid for the products will be refunded.
• For hygiene reasons, a product that has actually been used cannot be returned unless a manufacturing defect is found in it.
• Refunds will be issued to the original payment method within 14 days of receipt of the cancellation notice and return of the product.

Send a written message by email to [email protected] or on WhatsApp at +972548359452 with your full name, order number, and contact details, and we'll get back to you with exact return instructions.

• Defective or incorrect item on arrival: received a defective product, or not what you ordered? No cancellation fee will be charged, and the Company will bear the cost of the return or exchange.
• 12-month limited warranty: the product is covered by a limited warranty for 12 months from the date of purchase, covering only manufacturing defects in the material and the locking mechanism. Under the warranty, a defective product will be replaced with a working one, free of charge.
• Warranty exclusions: the warranty does not cover natural wear and tear from continuous use, breakage resulting from excessive physical force, or damage caused by use not in accordance with the instructions for use, washing at a non-recommended temperature, or use of bleach or harsh chemicals.